Terms of Service for Businesses — rmAgentBooking

Last updated: October 21, 2026

These Terms of Service ("Terms") are an agreement between RMAINCAI LLC, a Florida limited liability company ("RMAINCAI", "we", "us"), and the business that subscribes to rmAgentBooking ("you", "the Business"). By subscribing, creating an account or using rmAgentBooking, you agree to these Terms. If you accept them on behalf of a business, you confirm that you are authorized to do so.

These Terms cover the relationship between you and us. Your own customers — the people who message your business — are covered by our separate Messaging Program Terms & Conditions and Privacy Policy.

1. The service

rmAgentBooking is an AI receptionist for businesses that run on appointments. Depending on your plan and setup, it lets you:

• answer your customers on WhatsApp and on a Web Chat page with an AI receptionist, under the name you choose;
• let customers book, reschedule and cancel appointments, including on a public booking page;
• send automatic messages: appointment reminders, waitlist offers, review requests and notices when you change an appointment;
• keep your contacts, conversations and appointments in a dashboard with a CRM and reports;
• take deposits or full payments at booking through your own Stripe account.

We may improve, change or remove features over time. If a change materially reduces what your plan includes, we will tell you by email at least 30 days in advance.

2. Your account

• You must give accurate information when you subscribe and keep it up to date.
• You are responsible for the people you give access to (owners and staff) and for what they do in your account. Keep passwords private and remove access for people who leave (Settings → Users).
• You must be at least 18 years old and use rmAgentBooking for a business, not for personal or household purposes.

3. Plans, prices and billing

• Plans. Starter, Growth and Pro, monthly or annual, as shown on our Pricing page on the day you subscribe. All plans include every feature; they differ in how many new leads per month (new people who contact your business) and how many staff members are included.
• Payment. Subscriptions are billed in advance, in US dollars, by Stripe, to the card you provide, and renew automatically each month or year until canceled. Prices do not include taxes that may apply; where we are required to collect them, they will be added to your invoice.
• Leads above your plan. Your AI receptionist never stops answering when you go over your monthly lead limit. Leads above the limit in a calendar month are billed at US$ 1.00 each, on a separate invoice charged to your card at the start of the following month. The dashboard shows your usage and warns you from 80% of the limit.
• Changing plans. You can upgrade or downgrade at any time in Settings → General → Billing → Manage billing. The change takes effect immediately and Stripe adjusts the charge proportionally (proration). If you move to a plan with fewer staff members than you have, you will need to remove the extra ones.
• Price changes. We may change prices with at least 30 days' notice by email. The new price applies from your next renewal after the notice period.
• Failed payments. If a payment fails, Stripe will retry and notify you. If it is still unpaid 14 days after the due date, we may suspend the service until it is paid.

4. Cancellation and refunds

• You can cancel at any time in Settings → General → Billing → Manage billing. Cancellation takes effect at the end of the period you already paid for; until then the service keeps working.
• Refunds. Payments are non-refundable, including for unused time in a monthly or annual period, except where required by law.
• After cancellation. When the paid period ends, your AI receptionist stops answering and your account is deactivated. We keep your data for 30 days so you can reactivate or ask us for an export; after that we delete it, except records we must keep by law (for example, billing records).

5. WhatsApp and the phone number

• WhatsApp is provided by Meta. To use it, your business must accept Meta's terms and policies (including the WhatsApp Business and Commerce policies) and keep its WhatsApp Business account in good standing. Meta approves your display name and message templates; we do not control those approvals, their timing, or Meta's fees, availability or decisions to restrict an account.
• Messages that your business starts (reminders, offers, notices) must use templates approved by Meta. Meta may charge for some messages according to its own pricing; those charges are billed by Meta to the payment method in your WhatsApp Business account, not by us.
• Number provided by RMAINCAI (optional). If you do not have a number, we can provide one for a one-time setup fee of US$ 35, with nothing extra per month. The number is placed in your own WhatsApp Business account and connected on a short call with us. Calls to that number hear a short recorded message asking the caller to write on WhatsApp; we do not record calls. The number belongs to RMAINCAI. If you cancel, you may ask within 30 days to transfer the number to a phone company of your choice; if you don't, the number will not be assigned to another business for at least 90 days. The setup fee is not refundable once the number has been purchased.

6. Your responsibilities

You are responsible for:

• The information you give the AI — services, prices, durations, hours, staff and policies. The AI answers using what you entered; keep it accurate and up to date.
• Your customers' consent and your messages. Only message people who contacted you or agreed to hear from you, respect STOP requests, and use the "Accept promotions" list only for people who said yes. rmAgentBooking never sends marketing campaigns for you; if you send them yourself (for example, with an exported list), you are responsible for complying with the laws that apply, such as the TCPA and CAN-SPAM in the United States.
• Your services and payments. You are the seller of the services your customers book. You set your prices, deposits and cancellation policy, handle refunds and disputes, and are responsible for your Stripe account under your agreement with Stripe. We charge no fee on these payments.
• Lawful use. You may not use rmAgentBooking for illegal products or services, for anything Meta's policies prohibit, to send spam, to harass anyone, or to collect sensitive information it was not designed for (for example, health records, payment card numbers typed in chat, or government ID numbers).
• Health information. rmAgentBooking is not designed for protected health information and is not HIPAA compliant, and we do not sign business associate agreements. If HIPAA applies to your business, you may not use rmAgentBooking unless we agree otherwise in writing.

7. The AI receptionist: what to expect

• The AI receptionist is software. It follows your setup and our rules, but it can make mistakes: misunderstand a message, give an incomplete answer, or fail to answer. Review your conversations and appointments in the dashboard regularly, and confirm anything important with your customer directly.
• It is not designed for emergencies or for medical, legal or financial advice, and you must not present it to your customers as a human.
• Replies usually take around 30 seconds and depend on third-party services (Meta, the AI providers, hosting). We do not guarantee that every message will be answered or delivered.

8. Your data and your customers' data

• You own your data — your business information, contacts, conversations and appointments. You give us permission to use it only to provide and improve rmAgentBooking for you.
• For your customers' personal information, you are the business responsible for it and we process it on your behalf, following our Privacy Policy. We do not sell it, and we share it only with the service providers needed to run the service: Meta (WhatsApp), Stripe, Twilio (when we provide your number), our AI providers Anthropic and OpenAI, and our hosting and database providers.
• You can export lists as CSV from the dashboard, and you can ask us for a copy of your data while your account is active and during the 30 days after it ends (section 4).
• We protect the data with reasonable security measures. If we learn of a security incident that affects your data, we will tell you without undue delay.

9. Availability and support

• We work to keep rmAgentBooking available at all times, but we do not guarantee that it will be uninterrupted or error-free. Planned maintenance and problems with third-party services (Meta, Stripe, AI providers, hosting) may cause interruptions.
• Support is by email at support@rmaincai.com, as described in your plan (email support or priority support).

10. Intellectual property

rmAgentBooking, its software, design and content belong to RMAINCAI. You get a limited, non-exclusive, non-transferable right to use it during your subscription. You may not copy, resell or reverse engineer it, or use it to build a competing product. If you send us suggestions, we may use them without any obligation to you.

11. Disclaimers and limitation of liability

• Except as expressly stated in these Terms, rmAgentBooking is provided "as is" and "as available", without warranties of any kind, to the extent permitted by law.
• To the extent permitted by law, RMAINCAI is not liable for indirect, incidental, special or consequential damages, or for lost profits, lost bookings or lost revenue.
• Our total liability for any claim related to these Terms or the service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.
• You will defend and indemnify RMAINCAI against claims arising from your services, your content, your messages to customers, or your breach of these Terms or of the law.

12. Suspension and termination by us

We may suspend or end your access, with notice when reasonably possible, if you seriously or repeatedly breach these Terms, do not pay (section 3), put other users or our standing with WhatsApp at risk, or if Meta or another provider requires it. If we end the service without cause, we will refund the unused part of any prepaid period.

13. Changes to these Terms

We may update these Terms. We will email the account admins at least 30 days before material changes take effect. If you do not agree, you can cancel before they take effect.

14. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Miami-Dade County, Florida, and both parties consent to that jurisdiction. Before going to court, we both agree to try to resolve the dispute informally by email for 30 days.

15. General

These Terms, together with the plan you chose and our Privacy Policy, are the entire agreement between you and us about rmAgentBooking. If any part is found unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it. You may not transfer this agreement without our consent; we may transfer it as part of a merger or sale of our business. Neither party is responsible for delays caused by events beyond its reasonable control.

16. Contact

RMAINCAI LLC · support@rmaincai.com · rmaincai.com